Symantec Data Loss Prevention identifies the driver as invalid. Communication between Symantec Data Loss Prevention and the agent driver is broken due to attack. To fix the issue: Verify that the endpoint where the agent is installed exists. To fix the issue: Verify Active Directory attribute query syntax.
If it does not exist, you can delete the agent from the Enforce Server. Communication may not occur for the following reasons: The file system drivers have been deleted. Supported Products A-Z Get support for your product, with downloads, knowledge base articles, documentation, and more. Table: Troubleshooting agents with Critical agent alert Agent alert Cause Fix Agent is not reporting The agent has not reported to an Endpoint Server within the specified period of time.
Re-create the agent group and use attributes that satisfy the conditions of the agent. Confirm that the Outlook plug-in Outlook2k3 Addin is enabled. Agent group conflicts The Endpoint Server automatically assigns the agent to an Agent Group depending on the endpoint attributes set during the Agent Group setup. Outlook Experienced A Serious Problem With The Symantec Endpoint Protection Outlook Add In Uninstall the agent.
Restart the endpoint and install the agent. Disable Symantec Endpoint Protection Outlook Add In Use AttributeQueryResolver.exe to test Active Directory queries that are defined in the Enforce Server. DLP Lotus Notes plug-in tampered with The Lotus Notes plug-in was modified. Don't have a SymAccount?
Collect the crash dump files ( *.dmp ) from the path /AgentInstallDirectory/_MemDumpFiles/ on the respective endpoint. Symantec Endpoint Protection Outlook Add In Slow The agent cannot collect data if there is an issue with Active Directory permissions or if required attributes are missing from Active Directory. Reinstall the agent. Close Login Didn't find the article you were looking for?
Upgrade the agent to the latest version. DLP AIM plug-in installation failed The AIM plug-in installation failed. Symantec Data Loss Prevention Error In Outlook 2010 Agent crashes can be caused by the following: Temporary environment issues Unknown agent issues If the agent crashes often, contact Symantec support and provide the crash dump files available at the The Add-in Symantec Antivirus Outlook Protection Cannot Be Loaded However, when the administrator executes the Enable or Disable tasks and the agent is busy, the agent status may not update, so the agent remains in a Warning state.
Create a SymAccount now!' DLP Endpoint Agent Status Troubleshooting TECH186331 February 24th, 2016 http://www.symantec.com/docs/TECH186331 Support / DLP Endpoint Agent Status Troubleshooting Did this article resolve your issue? http://mmonoplayer.com/symantec-endpoint/symantec-endpoint-error-1606.html To fix the issue: Shut down the agent on the Agent List screen. Agent requires restart The administrator can either disable or enable data loss monitoring on endpoints by executing the Disable or Enable troubleshooting task on the Agent List screen. To fix the issue: Restart the endpoint. Symantec Endpoint Protection "outlook 2016"
Verify that the credentials that are passed to the agent have necessary permissions to extract logged-in user information from Active Directory. Monitoring is enabled by default after the agent installation. To fix the issue: Restart Lotus Notes. http://mmonoplayer.com/symantec-endpoint/symantec-endpoint-protection-outlook-add-in-error.html For Mac agents, you must use the agent_start tool to start the agent.
To fix the issue: Restart Outlook. Agent crash dump available on endpoint for analysis If the agent crashes, the Enforce Server displays the Warning agent alert type. Provide feedback on this article Request Assistance Print Article Products Subscribe to this Article Manage your Subscriptions Search Again Situation Agent status in the agent overview can be green(OK), Yellow (Warning) Symantec Outlook Add In Agent version is not supported The agent is two versions older than the Endpoint Server version to which it connects.
Verify that the agent is running on the endpoint. Run the AgentInstaller.msi manually to repair the agent installation. Symantec Data Loss Prevention identifies these agents with a Critical alert because these agents do not provide current Symantec Data Loss Prevention features and may not operate as designed. Verify that the Outlook plug-in Outlook2k3 Addin is enabled in Outlook.
If the endpoint meets multiple Agent Group conditions, the Warning alert is thrown. If the agent does not report after 18 hours, then Symantec Data Loss Prevention identifies the agent as not-reporting. Agent is disabled by enforce user The agent was disabled by the administrator who executed the Disable troubleshooting task on the Agent List screen. Also, Active Directory may be missing attributes.
For example, if the Endpoint Server is version 12.0 and the agent is 11.x, a Warning agent alert type displays. Restart the agent on the Agent List screen. Run the AgentInstaller.msi manually to repair the agent installation. Start the Windows agent using the Agent List screen.